Master Communicator D1

Mastering the Listening and Healing Secrets of Communicating with Patients
Category: Healthcare Leadership and Management


Course Description & Brief Introduction

Effective communication in healthcare has a direct positive impact on:

  • Quality and safety/ medical errors.
  • Healthcare outcomes/Patient compliance.
  • Patient and staff satisfaction and experience
  • Healthcare staff professionalism and collaboration
  • Healthcare staff litigation and lawsuits

Objectives and Learning Outcome

  • This course will cover the following
    • By the end of the program, participants will:
  • Understand the importance of effective communication in healthcare delivery.
  • Recognize the impact of communication on patient outcomes and satisfaction.
  • Identify barriers to effective communication in healthcare and strategies to overcome them.
  • Develop effective therapeutic communication skills, (including active listening, empathy, and clear language etc.) based on what patients value as critical attributes of the healthcare provider.
  • Understand the role of cultural competence in effective communication in healthcare.
  • List the most important communication tools in modern healthcare.
  • Identify strategies for communicating with patients who have limited health literacy or language barriers.
  • Develop skills for managing difficult conversations with patients and families.
  • Understand the ethical and legal considerations related to communication in healthcare.
  • Identify best practices for communicating with patients in specific clinical situations: Breaking Bad News, Disclosure of Error, Dealing with Angry Patients or Relatives, Motivational Communication etc.
  • identify best practices for interprofessional communication: Hand-over using iPASS, SBAR, B-SOAP etc.
  • Develop a plan for improving communication in their own healthcare practice or organization.

Who Should Attend This Course

  • Who are the target learners?What are the requirements to attend?
  • Doctors, Nurses, Pharmacists, Paramedics, Healthcare administrative staff, Healthcare Students.

    Course Features

  • Duration 6 weeks
  • Lectures 12
  • Group exercise -
  • Quiz 12
  • Certificate 6

Case Studies

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