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Mastering Medical Communications

Will be announced shortly, please register your interest!

Course Description & Brief Introduction

Effective communication in healthcare has a direct positive impact on:

  • Quality and safety/ medical errors.
  • Healthcare outcomes/Patient compliance.
  • Patient and staff satisfaction and experience
  • Healthcare staff professionalism and collaboration
  • Healthcare staff litigation and lawsuits

Learning Objectives

This course will cover the following. By the end of the program, participants will:

  • Understand the importance of effective communication in healthcare delivery.
  • Recognize the impact of communication on patient outcomes and satisfaction.
  • Identify barriers to effective communication in healthcare and strategies to overcome them.
  • Develop effective therapeutic communication skills, (including active listening, empathy, and clear language etc.) based on what patients value as critical attributes of the healthcare provider.
  • Understand the role of cultural competence in effective communication in healthcare.
  • List the most important communication tools in modern healthcare.
  • Identify strategies for communicating with patients who have limited health literacy or language barriers.
  • Develop skills for managing difficult conversations with patients and families.
  • Understand the ethical and legal considerations related to communication in healthcare.
  • Identify best practices for communicating with patients in specific clinical situations: Breaking Bad News, Disclosure of Error, Dealing with Angry Patients or Relatives, Motivational Communication etc.
  • identify best practices for interprofessional communication: Hand-over using iPASS, SBAR, B-SOAP etc.
  • Develop a plan for improving communication in their own healthcare practice or organization.

Who Should Attend This Course

  • Doctors, Nurses, Pharmacists, Paramedics, Healthcare administrative staff, Healthcare Students.

How Can I Get a Completion Certificate

How Can I Get a Completion Certificate
1

Attend

Attending the virtual training: The course lectures and all of the practical exercises.
2

Complete

Complete All Course Activities.
3

Feedback

Submit The Course Feedback.

FAQ

Are there any specific prerequisites or requirements for enrollment?

While there may not be strict prerequisites, a basic understanding of healthcare principles would be beneficial.

The format may include lectures, case studies, discussions, and hands-on activities.

Doctors, nurses, pharmacists, paramedics, healthcare administrative staff, and healthcare students are encouraged to attend.

Please check with the course organizers for details on any supplementary materials that may be available.

Learner Reviews

Case Studies

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