Course Description & Brief Introduction
Effective communication in healthcare has a direct positive impact on:
- Quality and safety/ medical errors.
- Healthcare outcomes/Patient compliance.
- Patient and staff satisfaction and experience
- Healthcare staff professionalism and collaboration
- Healthcare staff litigation and lawsuits
Learning Objectives
This course will cover the following. By the end of the program, participants will:
- Understand the importance of effective communication in healthcare delivery.
- Recognize the impact of communication on patient outcomes and satisfaction.
- Identify barriers to effective communication in healthcare and strategies to overcome them.
- Develop effective therapeutic communication skills, (including active listening, empathy, and clear language etc.) based on what patients value as critical attributes of the healthcare provider.
- Understand the role of cultural competence in effective communication in healthcare.
- List the most important communication tools in modern healthcare.
- Identify strategies for communicating with patients who have limited health literacy or language barriers.
- Develop skills for managing difficult conversations with patients and families.
- Understand the ethical and legal considerations related to communication in healthcare.
- Identify best practices for communicating with patients in specific clinical situations: Breaking Bad News, Disclosure of Error, Dealing with Angry Patients or Relatives, Motivational Communication etc.
- identify best practices for interprofessional communication: Hand-over using iPASS, SBAR, B-SOAP etc.
- Develop a plan for improving communication in their own healthcare practice or organization.
Who Should Attend This Course
- Doctors, Nurses, Pharmacists, Paramedics, Healthcare administrative staff, Healthcare Students.
How Can I Get a Completion Certificate
How Can I Get a Completion Certificate
Attend
Attending the virtual training: The course lectures and all of the practical exercises.
Complete
Complete All Course Activities.
Feedback
Submit The Course Feedback.
FAQ
Are there any specific prerequisites or requirements for enrollment?
While there may not be strict prerequisites, a basic understanding of healthcare principles would be beneficial.
What is the format of the workshop?
The format may include lectures, case studies, discussions, and hands-on activities.
Who should attend this course?
Doctors, nurses, pharmacists, paramedics, healthcare administrative staff, and healthcare students are encouraged to attend.
Are there any additional resources or materials provided?
Please check with the course organizers for details on any supplementary materials that may be available.
Learner Reviews
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Case Studies